Equip current and future user support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with beisses a guide to computer user support for help desk and support specialists 6e this useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Current or future user support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with beisses a guide to computer user support for help desk and support specialists 5e this useful guide focuses on the informational resources and technical tools needed most to function . Equip current and future user support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with beisses a guide to computer user support for help desk and support specialists 5e this useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. This item a guide to computer user support for help desk and support specialists by fred beisse paperback 9864 in stock ships from and sold by book depository us. About this product equip current and future user support professionals with the critical people skills and exceptional technical abilities necessary to provide outstanding support with fred beisses a guide to computer user support for help desk and support specialists 6e